Fraud Prevention

Fraud is understood as any act of obtaining an illicit advantage for you or others. In order to mitigate this risk, below are some measures taken by Dock.

Know Your Client (KYC)


The KYC process is key to the approval process to open a payment account at Dock. The execution of the KYC at Dock prevents fraud and money laundering crimes committed by end-users. The objective is to check how reliable end-users information is (for individuals or companies).

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Risk Prevention

To prevent our services from being used to facilitate illegal conduct, Dock has defined internal processes with the best practices for code of conduct and inspection recommendations. As part of our commitment to preventing risks: individuals or companies involved with illegal activities will be prevented from opening an account with Dock.

Thus, individuals or companies in the following activities will be rejected on the onboarding process and will be prohibited from trading through our institution:

  • Gaming and gambling operations - For example, casinos, bingos, horse race betting, and others.
  • Political Activities and Campaigns (including candidates for elective political offices) - Dock has no relationships with political organizations and political parties.
  • Business domiciled in sanctioned countries and with strategic deficiencies
  • Restriction or Sanctions List - Any individual or company, whose name is identified in any restriction or sanctions list will be rejected.

Transactions Monitoring


It is composed of processes built to identify any illicit or fraudulent actions from any transactions performed through Dock's platform, such as ideological falsehood and internet scams.

By detecting fraud from these actions, the transaction monitoring has the ability to take the appropriate immediate measures to interrupt it and prevent further irregularities and losses to the Dock Partners and respective end-users. See the examples below:

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Card Transactions

The above picture shows the process for card transactions, which means purchases and withdrawals executed by the cardholder.

These transactions are monitored by the Fraud Prevention System, which contains detection rules and generates alerts to be analyzed by the Fraud Prevention Desk at Dock. If there is a suspicion of fraud: a security block occurs to avoid possible further transactions and the Dock Partner is notified.

Then, the cardholder is contacted and asked if he/she recognizes the suspicious transaction. If the transaction is recognized, the card is unblocked, these records are registered and the allowlist is updated. If the transaction is not recognized, the Dock Partner is notified again and the block is maintained. The cardholder receives instructions to change the password and/or to reissue the card. From this point, the investigation process starts. And the next steps (for example: disputes etc.) will depend on the results of this analysis.

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Banking Transactions

The above picture shows the process for banking transactions, which means financial transactions such as money transfers, payment of bills, with the exception of card transactions (purchases and withdrawals).

Similar to the previous Card Process, the Fraud Prevention System monitors transactions, and alerts are analyzed by the Fraud Prevention Desk. If there is no suspicion of fraud in the alert generated, the account goes into special monitoring and all subsequent transactions are analyzed and their risk evaluated. If there is a suspicion of fraud, a security block occurs and the Dock Partner is notified.

Then, if fraud is confirmed, there is a process to cancel the account due to a lack of commercial interest. On the other hand, if it ends up not being a fraud, then there is a process to evaluate the unblocking of the account.


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